How a project runs
The same four steps on a powder room or a whole house. You always know what happens next, who is doing it, and what it costs.
- Step 1
Consult
Week 0 · Free, about an hour
A project lead comes to the house, not a salesperson. We look at the rooms you want to change and the ones around them: the panel, the plumbing runs, the framing we can see. You leave the visit knowing roughly what the work costs and whether we are the right fit.
What you get
- A ballpark range before we leave
- Notes on anything structural or code-related
- A clear next step, or a referral if it’s not our kind of job
- Step 2
Design & estimate
Weeks 1–4
Our designer turns the walkthrough into measured drawings and helps you choose cabinets, tile, fixtures and finishes. The estimate is fixed-price and itemized, so you can see what every choice costs and trade one thing for another.
What you get
- Measured plans and elevations
- A selections sheet with model numbers
- A fixed-price, itemized contract and a start date
- Step 3
Build
Weeks to months
We pull the permits, put up dust walls and floor protection, and run every trade on a shared schedule you can see. Your project lead is on site every working day and sends a photo update each afternoon. Changes only happen with a signed change order and a price.
What you get
- A named project lead and their cell number
- Daily photo updates and a weekly walkthrough
- Permits, inspections and sign-offs handled
- Step 4
Walkthrough & warranty
Final week, then two years
We walk the finished job with you and write down anything that isn’t right, then fix it before the final invoice. After that, our two-year workmanship warranty covers anything we built, and we come back at the one-year mark to check caulk, grout and doors as the house settles.
What you get
- A punch list closed before final payment
- Two-year workmanship warranty in writing
- Manufacturer warranties and care guides in one binder
Two years, in writing.
Everything we build carries a two-year workmanship warranty. If a door starts to stick, grout cracks or a trim joint opens as the house settles, call the shop and we send the carpenter who built it.
Questions we hear
Something else on your mind? Ask it at the consult. There’s no charge for that hour.
Do you pull the permits?
Yes. We file every permit under our license, schedule the inspections and meet the inspector on site. Permit fees are listed as their own line in your estimate.
How firm is the estimate?
It is a fixed-price contract. The price only changes if you ask for something different, or if we open a wall and find something nobody could have seen, such as rot or old wiring. Either way you get a written change order with a price before we do the work.
Can we live at home during the remodel?
Almost always. We seal the work area with zip walls, protect floors, run air scrubbers and clean up every day. For kitchens we can set up a temporary sink and counter elsewhere in the house.
How far out are you booking?
Kitchens and baths usually start six to ten weeks after the contract is signed. Additions and whole-home work need three to four months for design, engineering and permits.
What does the warranty cover?
Our two-year workmanship warranty covers anything we built or installed. Appliances, fixtures and materials carry their manufacturers’ warranties, which we register for you.
How do payments work?
A deposit at signing, then progress payments tied to milestones you can see, such as rough-in inspections passed or cabinets installed. The final payment comes after the punch list is closed.
Do you work outside Hartford County?
We stay within about 25 minutes of Glastonbury so a project lead can be on every site every day. If you are a little further out, ask; we can usually tell you on the phone.
Step one is a free consult.
Four quick questions online, then a free site visit. You get drawings and a fixed-price estimate before anything is signed.